What if I need a new ID card while in country, who do I contact?
It is highly encouraged that your ID card is valid for the entire time you are stationed in Australia. Please refer to “CAC Exemption to Policy” section to download a copy of the letter required by your local DEERS office. You may also travel to Canberra at your or your unit’s expense to receive an ID card at the US Embassy. Refer to DEEERS & ID Cards.
I’ve recently had a baby. Is there anything I need to update?
Please contact our Personnel team to update your dependent in DEERS. Make sure to add your dependent to TRICARE Prime Overseas as well. You can do this by contacting International SOS after your dependent is updated in DEERS. For more information, please see our Marriage & Births Abroad section.
My child was born in Australia, does she/he need an official passport?
Yes, under Article 2 of the SOFA, sponsored family members need an official passport, ID Card (if applicable). The child will need to be added on to the original PCS orders to show as accompanying the member. Please apply at your nearest consulate as soon as possible and send to 337 ASUF/JA for submission for special purpose visa registration. Reference DEERS & ID Cards and Marriage & Births Abroad sections.
What if my official passport expires while I am in country?
Your passport should be valid the entire time you are in country. If not, you can contact our office and we will provide you with all the necessary forms. All passports are processed through the US Consulate for your district and can take up to 6 weeks.
I am diplomatic status, do I need an SPV (Special Purpose Visa)?
No, diplomatic status personnel do not fall under the SOFA; they will be issued diplomatic visas.
My Australia school, employer, rental agency, etc is asking me for my visa number, how do I get it?
SOFA status personnel do not have a visa number as we fall under a special purpose visa—mission. Our office can provide a SOFA certification memorandum that certifies your SOFA status.